Legal · phjewel Casino
At phjewel, your privacy is not an afterthought — it is a core part of how we operate. This Privacy Policy explains exactly what personal data we collect, why we collect it, and how we keep it safe.
Our Privacy Commitments
phjewel fully complies with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. Your personal data is handled with the highest standard of care required by Philippine law.
phjewel will never sell, rent, or trade your personal information to third-party marketers or data brokers. Your data is used solely to operate your account, process transactions, and improve your experience on the platform.
All personal data stored by phjewel is protected using industry-standard encryption. Our servers are secured with multiple layers of technical and organizational safeguards to prevent unauthorized access, disclosure, or loss.
Under the Data Privacy Act, you have the right to access, correct, and request deletion of your personal data. phjewel provides clear channels for exercising these rights and will respond to all valid requests within the timeframes required by law.
You can opt out of phjewel marketing communications at any time. Every promotional email or SMS we send includes a clear unsubscribe option. Opting out of marketing will never affect your ability to use your phjewel account.
phjewel believes you deserve to know exactly how your data is used. This Privacy Policy is written in plain, accessible English — not buried in legal jargon — so every Filipino player can understand their rights and our obligations.
Summary: This Privacy Policy describes how phjewel Casino ("phjewel," "we," "us," or "our") collects, uses, stores, and protects the personal information of players and visitors ("you") in connection with the phjewel platform at phjewel.one. By registering an account or using the platform, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to all personal data collected and processed by phjewel in connection with the operation of the phjewel Casino platform, including the website at phjewel.one, any associated mobile-optimized interfaces, customer support channels, and marketing communications.
phjewel is committed to protecting the privacy and personal data of all individuals who interact with our platform. This commitment is grounded in the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, hereinafter "DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines.
This Privacy Policy should be read alongside phjewel's Terms & Conditions, which are available at phjewel.one/terms-conditions. Together, these documents form the complete agreement governing your relationship with phjewel.
We may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or regulatory guidance. The "Last Updated" date at the top of this page indicates when the most recent revision was made. We encourage you to review this Policy periodically.
For the purposes of the Philippine Data Privacy Act of 2012, phjewel Casino is the Personal Information Controller in respect of the personal data collected through the phjewel platform. This means phjewel determines the purposes and means by which your personal data is processed.
phjewel has designated a Data Protection Officer (DPO) who is responsible for overseeing compliance with the DPA and this Privacy Policy. If you have any questions or concerns about how phjewel handles your personal data, you may contact the DPO through the contact details provided in Section 15 of this Policy.
NPC Registration: phjewel has registered its data processing systems with the National Privacy Commission of the Philippines as required under the DPA and its Implementing Rules and Regulations.
phjewel collects only the personal data that is necessary for the purposes described in this Privacy Policy. The categories of personal data we collect include:
phjewel does not intentionally collect sensitive personal information as defined under the DPA (such as health data, political opinions, or religious beliefs) unless specifically required for responsible gaming or legal compliance purposes, in which case your explicit consent will be obtained.
phjewel collects personal data through the following channels:
| Collection Method | Examples |
|---|---|
| Direct submission | Account registration form, KYC document uploads, customer support inquiries, responsible gaming tool settings |
| Automated collection | Cookies, session tokens, IP address logging, device fingerprinting, platform interaction logs |
| Third-party providers | KYC verification partners, payment processors (GCash, PayMaya/Maya, Philippine banks), fraud detection services |
| Publicly available sources | Sanctions lists, politically exposed persons (PEP) databases, AMLC watchlists — used for compliance screening only |
phjewel will always inform you at the point of collection what data is being gathered and for what purpose, unless the collection is automated and disclosed in this Privacy Policy or our Cookie Policy.
Under the Philippine Data Privacy Act of 2012, phjewel processes your personal data on the following legal bases:
The majority of personal data phjewel collects is processed because it is necessary to perform the contract between you and phjewel — specifically, to operate your account, process deposits and withdrawals, verify your identity, and deliver gaming services. Without this data, phjewel cannot provide its services to you.
phjewel is required by Philippine law to collect and retain certain personal data. This includes obligations under the Anti-Money Laundering Act (AMLA), PAGCOR regulatory requirements, the Data Privacy Act itself, and applicable tax regulations. Processing for these purposes is mandatory and cannot be opted out of.
phjewel processes certain data on the basis of its legitimate interests as a regulated gaming operator, including fraud prevention, platform security, responsible gaming monitoring, and improving the quality of our services. Where we rely on legitimate interests, we have assessed that our interests do not override your fundamental rights and freedoms.
Where phjewel relies on your consent as the legal basis for processing — for example, for sending you marketing communications or processing sensitive personal information — we will obtain your explicit, informed consent before doing so. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.
phjewel uses the personal data we collect for the following specific purposes:
To create and maintain your phjewel account, verify your identity, process your phjewel login, manage your account settings, and communicate important account-related information such as security alerts and policy updates.
To process deposits and withdrawals through your chosen Philippine payment method (GCash, PayMaya/Maya, bank transfer, or debit card), verify that payment accounts are registered in your name, and maintain accurate financial records as required by law.
To verify your age (21+ requirement), confirm your identity, screen against sanctions and PEP lists, comply with PAGCOR licensing conditions, fulfill Anti-Money Laundering Act obligations, and report suspicious transactions to the Anti-Money Laundering Council (AMLC) where required.
To monitor gaming activity for signs of problem gambling, enforce responsible gaming tools you have activated (deposit limits, session limits, self-exclusion), and proactively reach out to players who may be exhibiting at-risk behavior in accordance with our duty of care obligations.
To detect and prevent unauthorized access to your phjewel account, identify and investigate fraudulent activity, enforce our one-account-per-player policy, and protect the integrity of our gaming platform.
To respond to your inquiries, resolve disputes, process complaints, and maintain records of our communications with you for quality assurance and training purposes.
To send you promotional offers, bonus notifications, and platform updates via email or SMS — but only where you have provided your consent or where we have a legitimate interest in doing so. You may opt out of marketing communications at any time.
To analyze aggregated, anonymized usage data to understand how players interact with the phjewel platform, identify areas for improvement, and develop new features and game offerings that better serve Filipino players.
phjewel does not sell, rent, or trade your personal data. We share your personal data only in the following limited circumstances:
phjewel engages trusted third-party service providers who process personal data on our behalf under strict data processing agreements. These include:
All service providers are contractually required to process your data only for the purposes specified by phjewel, to maintain appropriate security standards, and to comply with the Philippine Data Privacy Act.
phjewel may disclose your personal data to Philippine regulatory and law enforcement authorities where required by law, including but not limited to:
In the event of a merger, acquisition, or sale of all or substantially all of phjewel's assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity before your data is transferred.
Our Commitment: phjewel will never share your personal data with third-party advertisers, data brokers, or marketing companies. Your data is used to serve you — not to be monetized by others.
phjewel uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyze how the platform is used. A cookie is a small text file placed on your device when you visit the phjewel website.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Required for the platform to function — session management, phjewel login authentication, security tokens | No — essential for operation |
| Functional | Remember your preferences such as language settings, responsible gaming tool configurations, and display preferences | Yes — via cookie settings |
| Analytics | Collect anonymized data about how players use the platform to help us improve features and performance | Yes — via cookie settings |
| Security | Detect and prevent fraudulent activity, bot access, and unauthorized account access attempts | No — essential for security |
You can manage your cookie preferences through the cookie settings panel available on the phjewel platform. You may also configure your browser to block or delete cookies; however, disabling strictly necessary or security cookies may impair your ability to use the platform, including your ability to log in to your phjewel account.
phjewel retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | AMLA / PAGCOR requirements |
| KYC / identity verification documents | Duration of account + 5 years after closure | Anti-Money Laundering Act |
| Financial transaction records | 10 years from transaction date | BIR / AMLA requirements |
| Gaming activity logs | 5 years from session date | PAGCOR licensing conditions |
| Customer support records | 3 years from last interaction | Legitimate interests / dispute resolution |
| Marketing consent records | Until consent is withdrawn + 1 year | DPA compliance |
| Technical / device logs | 12 months from collection | Security and fraud prevention |
Upon expiry of the applicable retention period, phjewel will securely delete or anonymize your personal data in accordance with our data disposal procedures. Anonymized data that can no longer identify you may be retained indefinitely for statistical and analytical purposes.
phjewel implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:
Your Role in Security: While phjewel takes extensive measures to protect your data, you also play an important role. Please use a strong, unique password for your phjewel account, enable two-factor authentication where available, and never share your phjewel login credentials with anyone.
Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by phjewel:
You have the right to be informed about how phjewel collects and processes your personal data. This Privacy Policy fulfills that obligation. If you have questions not answered here, you may contact our Data Protection Officer.
You have the right to request a copy of the personal data phjewel holds about you, along with information about how it is being used. phjewel will respond to access requests within fifteen (15) business days of receipt.
If any personal data phjewel holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details directly through your phjewel account settings. For changes to identity or KYC data, please contact customer support.
You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn your consent and there is no other legal basis for processing. Please note that phjewel may be required to retain certain data for legal and regulatory compliance purposes even after an erasure request.
You have the right to receive a copy of the personal data you have provided to phjewel in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
You have the right to object to the processing of your personal data where phjewel relies on legitimate interests as the legal basis for processing. You also have an unconditional right to object to the processing of your data for direct marketing purposes at any time.
If you believe that phjewel has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. Contact details for the NPC are available on the NPC's official website.
To exercise any of the rights listed above, please contact phjewel's Data Protection Officer using the contact details in Section 15. We will acknowledge your request within three (3) business days and provide a substantive response within fifteen (15) business days, or notify you if additional time is required.
The phjewel platform is strictly intended for individuals who are 21 years of age or older. phjewel does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the phjewel account registration process.
If phjewel discovers that personal data has been collected from an individual under the age of 21, we will immediately close the associated account, delete the personal data in question (subject to any legal retention obligations), and reverse any transactions associated with the account.
If you are a parent or guardian and believe that your child has registered an account with phjewel, please contact our customer support team immediately so that we can take appropriate action.
phjewel's primary data processing infrastructure is located within the Philippines. However, certain service providers engaged by phjewel — such as cloud hosting providers, KYC verification partners, and cybersecurity vendors — may process personal data in jurisdictions outside the Philippines.
Where personal data is transferred outside the Philippines, phjewel ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required by the Philippine Data Privacy Act. These safeguards may include:
You may request information about the specific safeguards in place for any cross-border transfer of your personal data by contacting our Data Protection Officer.
phjewel reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory guidance from the National Privacy Commission. When material changes are made, phjewel will notify registered players via email or a prominent notice on the platform at least seven (7) days before the changes take effect.
The updated Privacy Policy will always be available at phjewel.one/privacy-policy. The "Last Updated" date at the top of this page will be revised to reflect the date of the most recent amendment. Your continued use of the phjewel platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy.
If you do not agree with any changes to this Privacy Policy, you should cease using the phjewel platform and may request account closure by contacting our customer support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or phjewel's handling of your personal data, please contact our Data Protection Officer through the following channels:
phjewel will acknowledge all privacy-related inquiries within three (3) business days and provide a substantive response within fifteen (15) business days. If your concern cannot be resolved within this timeframe, we will notify you of the expected resolution date.
If you are not satisfied with phjewel's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines. The NPC is the independent regulatory body responsible for enforcing the Data Privacy Act and can be reached through its official government website.
For information about your account terms and gameplay rules, please review our Terms & Conditions. For responsible gaming support and self-exclusion tools, please visit our Responsible Gaming page.
Your Data, Your Trust
Now that you know how phjewel protects your personal data, you can play with full confidence. Join thousands of Filipino players enjoying a secure, fair, and responsible gaming experience — all in Philippine Peso. For players 21 and above only.
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